DELIVERY AND PAYMENT

DELIVERY

DELIVERY IN MOSCOW:

  • When ordering more than 50,000 rubles: delivery is free by courier in Moscow.
  • When ordering less than 50,000 rubles: delivery in Moscow - 350-500 rubles (depending on distance).
  • You can also pick up your order yourself from our office in the center of Moscow by appointment.

DELIVERY TO ANY CITY OF RUSSIA:

  • Russian Post (1st class): 2-8 calendar days, 200 rubles.
  • Express delivery EMS (to your door): 2-5 calendar days. The average cost is 500 rubles. You can calculate the price and term for your address here (for calculation, select the "Courier" delivery method).
  • Super express company "Spetsvyaz" (to your door): 1-3 calendar days. The average cost is 1,000 rubles. You can calculate the price for your address here. The benchmark dates are here.

INTERNATIONAL DELIVERY:

  • EMS express delivery: Average cost - 1500 rubles. You can calculate the cost here. Delivery time is 7-10 calendar days.

PAYMENT AND TERMS

DATE OF MANUFACTURE

  • from 5 days to 2.5 weeks (for the most complex products, the period can be increased)

PAYMENT IF YOU ARE IN MOSCOW:

  • Please sign up for a meeting at our office. Sign up through the form or call 8 495-649-66-90
  • Come at the appointed time at the address - Zemlyanoy Val, 36. View on the map
  • At the office, we show examples of products (please tell us in advance which jewelry you are interested in), measure your sizes, conclude an agreement
  • Pay 50% of the price of the product in cash or by credit card.
  • Pay the remaining 50% upon receipt of the finished product in our office

PAYMENT IF YOU ARE FROM ANOTHER CITY:

  • Please find out your sizes if you order rings (we do not recommend measuring at home due to frequent errors, it is better to go to a jewelry store, where there is always such a free service)
  • Let us know what jewelry you are interested in / Your sizes / metal (gold, silver, platinum) you want to make. Write all this information on Whatsapp or in Telegram at the number 8 916-923-66-45, or call 8 495-649-66-90
  • We will prepare a contract offer (we enter the decoration parameters, cost and terms, as well as your name, phone and e-mail). We send a link to the contract to you by e-mail.
  • Pay 50% in advance by credit card (there will be a link to the payment in the contract)
    When the products are ready, we photograph them and send them to you on Whatsapp, in
  • Telegram or by e-mail, which confirms that the product is ready in accordance with the Agreement.
  • Pay the remaining 50% of the cost of the product and the cost of delivery BEFORE sending to you by courier or mail
  • After we receive the second part of the payment, we send the jewelry to your chosen delivery method
  • We send you a receipt with a track number to track your shipment



WHAT TO DO IF THE RING SIZE DOES NOT REACH:

  • In 95% of cases, any local jeweler can change the size without losing the appearance of the rings (an adjustment costs an average of 2,000 rubles in Russia)
  • If this is not possible, please send the rings back to Moscow to the address of our office
  • We will adjust the sizes for free, and also pay the cost of return shipping at our own expense, if the sizes do not correspond to those specified in the Agreement
  • If the size error is not our fault, then the cost of adjustment and shipping in this case is paid by the client