DELIVERY AND PAYMENT

DELIVERY

DELIVERY IN MOSCOW:

  • When ordering more than 50,000 rubles: delivery is free by courier in Moscow.
  • When ordering less than 50,000 rubles: delivery in Moscow - 350-500 rubles (depending on distance).
  • You can also pick up your order yourself from our office in the center of Moscow by appointment.

DELIVERY TO ANY CITY OF RUSSIA:

  • Russian Post (1st class): 2-8 calendar days, 200 rubles.
  • Express delivery EMS (to your door): 2-5 calendar days. The average cost is 500 rubles. You can calculate the price and term for your address here (for calculation, select the "Courier" delivery method).
  • Super express company "Spetsvyaz" (to your door): 1-3 calendar days. The average cost is 1,000 rubles. You can calculate the price for your address here. The benchmark dates are here.

INTERNATIONAL DELIVERY:

  • Express delivery EMS:
  • Average cost - $25.00
  • Delivery time - 7 to 15 calendar days.

PAYMENT AND TERMS

PRODUCTION TIME

  • From 1 to 3 weeks - for very complex projects, the term can be increased

PAYMENT FROM USA

Once the contract is signed, a deposit of 50% is required to begin the production process. Click on the PayPal link to make that payment. In the “Add a Note” section on PayPal, put your Last Name and your Contract Number. When your order is complete we will contact you with pictures of your order via WhatsApp, Telegram, or Email which is a confirmation that your order is ready in accordance with the contract. At that time, click on the PayPal link again and follow the same instructions as before to pay the remaining 50%. After we have received the second payment we will ship your order and send you the shipping and tracking information so that you may track it.

PAYMENT IF YOU ARE IN MOSCOW:

  • Please sign up for a meeting at our office. Sign up through the form or call 8 495-649-66-90
  • Come at the appointed time at the address - Zemlyanoy Val, 36. View on the map
  • At the office, we show examples of products (please tell us in advance which jewelry you are interested in), measure your sizes, conclude an agreement
  • Pay 50% of the price of the product in cash or by credit card.
  • Pay the remaining 50% upon receipt of the finished product in our office

PAYMENT IF YOU ARE FROM ANOTHER CITY:

  • Please find out your sizes if you order rings (we do not recommend measuring at home due to frequent errors, it is better to go to a jewelry store, where there is always such a free service)
  • Let us know what jewelry you are interested in / Your sizes / metal (gold, silver, platinum) you want to make. Write all this information on Whatsapp or in Telegram at the number 8 916-923-66-45, or call 8 495-649-66-90
  • We will prepare a contract offer (we enter the decoration parameters, cost and terms, as well as your name, phone and e-mail). We send a link to the contract to you by e-mail.
  • Pay 50% in advance by credit card (there will be a link to the payment in the contract)
    When the products are ready, we photograph them and send them to you on Whatsapp, in
  • Telegram or by e-mail, which confirms that the product is ready in accordance with the Agreement.
  • Pay the remaining 50% of the cost of the product and the cost of delivery BEFORE sending to you by courier or mail
  • After we receive the second part of the payment, we send the jewelry to your chosen delivery method
  • We send you a receipt with a track number to track your shipment



WHAT TO DO IF THE RING SIZE DOES NOT REACH:

  • In 95% of cases, any local jeweler can change the size without losing the appearance of the rings (an adjustment costs an average of 2,000 rubles in Russia)
  • If this is not possible, please send the rings back to Moscow to the address of our office
  • We will adjust the sizes for free, and also pay the cost of return shipping at our own expense, if the sizes do not correspond to those specified in the Agreement
  • If the size error is not our fault, then the cost of adjustment and shipping in this case is paid by the client